Claims

What Should You Do in the Event of an Accident?

• Report the accident immediately. Notify Amar Insurance: Call 1800-2111.
• Inspect the scene and take clear photographs of the accident.
• Prepare your claim documents.
• Submit your claim online via the Amar Insurance Facebook Chatbot, or in person at our Customer Service Center with the required documents.

Required Documents

• Insurance contract
• Driver’s license of both the Insured and the driver at the time of the accident
• Vehicle registration certificate of both the Insured and the related party
• Loss assessment report
• Application form from both the Insured and the related party 
• Police report
• Any additional documents if required
• Download the claim form here

Motor vehicle Insurance

Was your car damaged?
No worries, we’ll take full responsibility for the damages covered by your policy.

Claims Settlement Guidance

Has your vehicle been damaged?

No need to worry, as we will take care of the damage to your vehicle.

To proceed, please confirm the insured event by following the photo verification guidelines provided below, then prepare your claim documents, including the loss assessment report and the completed claim application form, and submit them accordingly.

Step 1: Take photographs from all four sides at a distance of approximately 1–2 meters from the insured incident, ensuring that the surrounding area is clearly visible.

Step 2: Capture clear photographs showing the damaged areas of the vehicle.

Step 3: Take close-up photographs of the damaged areas.  
Step 4: Take photographs of the damage for each vehicle involved.

What steps should you take in the event of an insurance claim?

• Report the incident: Call 1800-2111
• Prepare your claims documents
• Submit your claim online via the Amar Insurance Facebook Chatbot, or in person at our Customer Service Center with the required documents.

Required documents?

• Insurance contract 
• Insured person’s ID card
• Medical certificate or medical report
• Any other additional documents if necessary

Claims Settlement Guidance

In the event of an accident or injury, the insured should seek immediate medical treatment at a licensed healthcare institution. The incident must then be reported to Amar Insurance by calling 1800-2111 without delay.

Claims will be assessed and settled in accordance with the policy terms and conditions, based on the nature of the injury and the certified period of disability.

How to claim

It’s very simple, submit the required documents via the Amar Insurance Facebook chatbot. The required documents include medical reports and certifications issued by the relevant district medical institutions, medical treatment records and receipts, assessment reports or certifications issued by the relevant professional authorities, or a court decision, as applicable.

In the event of the insured’s death, a copy of the death certificate and the forensic autopsy report must also be submitted.

Download the reimbursement form here (Form)

What should you do in the event of an insurance claim?

• Report your claim: Call 1800-2111 /Line 3/
• Prepare your claims documents
• Submit your claim materials to health@amardaatgal.mn email address.
• For Erdenet Mining Corporation SOE employees submit your claim materials to erdenethealth@amardaatgal.mn email address. 

Required documents?

• Insurance contract
• Insured person’s ID card
• Medical certificate or medical report
• Any other additional documents if necessary

Claims Settlement Guidance

If medical treatment or healthcare services are required, you do not need to wait in a state hospital queue.
You can receive medical care at any licensed private hospital of your choice, and eligible medical expenses will be reimbursed in accordance with the policy terms and conditions.

How to claim

Complete the application form provided by Amar Insurance. The form must be completed and certified by the attending physician at the hospital where the treatment was received.

Submit the completed form together with the required supporting documents by email. General health insurance claims should be sent to health@amardaatgal.mn. Claims for Erdenet Mining Corporation SOE employees should be sent to erdenethealth@amardaatgal.mn.

Download the claim form (Form)
Download the prior authorization form (Form)

What should you do in the event of an insurance claim?

• Report the incident: Call 1800-2111
• Amar Emergency Services will inspect the accident site immediately 
• Prepare your claims documents
• Submit your claim online via the Amar Insurance Facebook Chatbot, or in person at our Customer Service Center with the required documents.

Required Documents

• Insurance contract
• Official letter from the Insured
• Proof of ownership, custody, or insurable interest in the insured property or item, together with any relevant official documents
• Loss assessment report
• Assessment report, expert opinion, or certification issued by the relevant professional or competent authority, where applicable
• Any other additional documents if necessary

Claims Settlement Guidance

Immediately after the accident (without leaving the scene), please contact 1800-2111 to register your claim. Take clear photographs of the insured item, any other involved property, and the damaged parts, as well as the surrounding area of the accident scene. In addition, record a 1–2 minute video with a verbal explanation describing the incident.

Once completed, please submit all photos and the video for verification via the “Amar Daatgal – Amar Insurance” Facebook chatbot.